311jili Privacy Policy – How We Protect Your Personal Data

This Privacy Policy applies to all users of the 311jili platform at 311jili.net, including registered players, visitors to the website who have not yet created an account, and anyone who contacts 311jili support. It describes how 311jili collects, uses, stores, and protects personal information in connection with the operation of our online betting and gaming services.

311jili takes your privacy seriously. As a platform built specifically for Filipino players, we operate in line with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, along with the regulations set by the National Privacy Commission (NPC). We treat your personal information with the care it deserves.

By using the 311jili platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything covered here, please reach out to our support team before using the platform – contact details are provided at the end of this document.

311jili collects personal information in several ways – directly from you when you register or contact support, automatically when you use the platform, and from third parties involved in payment processing or identity verification.

311jili does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by regulatory authorities for compliance purposes and only with your explicit consent.

Every use of your personal data at 311jili is tied to a specific, legitimate purpose. We do not use your information beyond what is needed to deliver and improve the service. Here is how your data is used in practice:

• Account creation and management: Your name, email, and contact number are used to create and maintain your 311jili account, authenticate your identity when you log in, and communicate account-related updates to you.
• Processing deposits and withdrawals: Financial information is shared with your chosen payment provider (GCash, Maya, BDO, etc.) solely for the purpose of completing your requested transactions. 311jili does not store full payment card numbers.
• Identity verification (KYC): To comply with anti-money laundering regulations, 311jili may need to verify your identity using government-issued documents before processing withdrawals above certain amounts.
• Fraud detection and platform security: Technical data including IP addresses and device information is used to detect unusual login patterns, prevent unauthorised account access, and identify abuse of the platform.
• Customer support: When you contact the 311jili support team, your account details and communication history are used to resolve your query efficiently.
• Platform improvement: Aggregated, anonymised usage data helps the 311jili team understand how players use the platform, which games are most popular, and where the experience can be improved.
• Responsible gaming monitoring: Usage patterns may be monitored to identify signs of problem gambling behaviour, in line with 311jili's responsible gaming commitments.
• Legal and regulatory compliance: 311jili is required by law to retain certain records for specified periods and to disclose information to regulatory authorities upon lawful request.

311jili will only send you promotional communications if you have opted in to receive them. You can unsubscribe from marketing emails at any time through the link included in every email or by contacting support directly.

Under the Philippine Data Privacy Act, 311jili must have a valid legal basis for each way it processes your personal information. The legal bases 311jili relies on are:

• Contractual necessity: Processing required to fulfil the Terms and Conditions you agreed to when registering, including running your account and processing transactions.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, tax requirements, and licensing conditions.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional personalisation features, where you have explicitly given consent and can withdraw it at any time.

311jili does not sell your personal information to anyone. Period. We share data only when it is strictly necessary and only with parties who are bound by appropriate data protection obligations. The categories of recipients are:

• Payment processors: Your transaction details are shared with GCash, Maya, BDO, BPI, UnionBank, and card payment processors as required to complete your deposit or withdrawal. These parties process your data under their own privacy policies and applicable financial regulations.
• Identity verification services: When KYC checks are required, your identity documents may be processed by a regulated verification service provider. These providers are contractually bound to handle your data securely and confidentially.
• Regulatory and law enforcement authorities: 311jili will disclose personal information to government agencies, regulators, or law enforcement bodies where required by law or a valid legal order. We cannot override such obligations.
• Technology and service providers: Companies that provide infrastructure services such as cloud hosting, analytics, and customer support platforms may have access to data as part of delivering those services. All such providers are contractually required to maintain appropriate security standards.

The 311jili website uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here is what these technologies are used for:

• Essential cookies: Required for the platform to function. These keep you logged in during your session, maintain your preferences, and ensure the site loads correctly. You cannot opt out of essential cookies without preventing the platform from working.
• Security cookies: Help 311jili detect unusual login behaviour and prevent session hijacking or cross-site request forgery attacks.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most often, and where users drop off during registration or deposit flows. This helps 311jili identify and fix usability issues.
• Preference cookies: Remember settings you have chosen, such as language preference or display options, so you don't have to set them again each visit.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not prevent you from using the core 311jili platform, but it may affect some personalisation features.

311jili retains your personal data only for as long as it is needed for the purpose it was collected, or as required by law. The general retention periods that apply are:

• Account data: Kept for the duration of your active account relationship with 311jili, plus a post-closure period required for legal and regulatory compliance.
• Transaction records: Financial records including deposits and withdrawals are retained for a minimum of five years from the date of the transaction, in line with anti-money laundering regulations.
• Identity verification documents: Retained for the period required by the applicable regulatory framework, typically five years after the end of the customer relationship.
• Support communications: Retained for up to two years after your last interaction with support, to assist with follow-up queries and quality improvement.
• Analytics data: Anonymised and aggregated analytics data may be kept indefinitely as it cannot be traced back to individual players.

When data is no longer required and there is no legal obligation to retain it, 311jili securely deletes or anonymises it. You can request earlier deletion of your data in certain circumstances – see the Your Rights section below.

Protecting your personal information is something 311jili invests in seriously. The technical and organisational measures we use include:

• TLS/SSL encryption for all data transmitted between your device and the 311jili platform.
• Encrypted storage for sensitive personal information including identity documents and financial records at rest.
• Access controls that limit which 311jili staff members can view personal player data, based on their specific role and need.
• Regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
• Multi-factor authentication options for player accounts to add an extra layer of protection against unauthorised access.
• Monitoring systems that flag unusual activity on accounts or in payment flows for human review.

No security system is completely infallible. In the unlikely event of a data breach that affects your personal information, 311jili will notify affected players as quickly as possible and take immediate steps to contain and address the incident. We will also notify the relevant regulatory authorities as required by law.

You also have a role in keeping your account secure. Using a strong, unique password for your 311jili account and not sharing your login credentials with anyone significantly reduces your risk of unauthorised access. If you ever suspect your account has been compromised, contact 311jili support immediately via live chat.

Under the Philippine Data Privacy Act and other applicable regulations, you have specific rights over your personal information held by 311jili. Here is what you are entitled to:

The 311jili platform is strictly for adults aged 18 and above. 311jili does not knowingly collect or process personal information from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered on 311jili without your consent, please contact us immediately at support@311jili.net and we will take prompt action to close the account and delete the associated data.

As part of our age verification process, 311jili may request proof of age from players whose age cannot be confirmed through standard registration information. This is a non-negotiable requirement and is in place to protect young people from exposure to gambling.

311jili may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or legal requirements. When we make material changes, we will notify registered players via the email address on their account and/or display a notice on the 311jili platform before the changes take effect.

The "Last updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of the 311jili platform after any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and request account closure.

If you want to exercise any of your data rights, have a question about how 311jili handles your personal information, or want to raise a concern about a privacy matter, please get in touch with us:

• Email: support@311jili.net
• Live Chat: Available 24/7 through the 311jili website

Please include "Privacy Request" or "Privacy Complaint" in the subject line of your email so it reaches the right team quickly. 311jili aims to acknowledge all privacy requests within three business days and to resolve them within 30 days.

If you are not satisfied with how 311jili has handled your privacy concern after contacting us, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government authority responsible for overseeing compliance with the Data Privacy Act.